General Errors with the SSA File

General Errors with the SSA File

This article describes the most common errors when generating and filing the SSA file, along with the recommended steps to correct them properly.

❌ Address Error

This error occurs when the address contains invalid characters or when required information is missing from one of the address lines.

Typical error message:

✅ How to fix it

1. Go to Annual → W2PR → Download SSA File.

2. In the Sender Information section, verify that:

   • The Address Line 1 and Address Line 2 are completed.
   • No special characters are used (/, #, %, &, quotation marks, etc.).
   • Only letters, numbers, and spaces are used.

   

3. Save the changes.
4. Download the SSA text file again.
5. File the corrected file.

💡 Tip: If the address is short, you may split it between Address Line 1 and Address Line 2 to meet the required format.

❌ Employer Type Error

This error occurs when the selected employer type does not match the format required for the SSA file.

✅ How to fix it

1. Go to Annual → W2PR → Download SSA File.
2. In the Filing Information section, locate the Employer Type field.

3. Select the following option: 
   Regular (all others)

   

4. Save the changes.
5. Download the SSA text file again.
6. File the corrected file.

📌 Final Recommendations

• Always review the information before downloading the SSA file.
• If you make any changes, you must download the file again; previously downloaded files are not automatically updated.
• Keep this article as a reference for future filings.

If the error persists after following these steps, please contact support for additional validation.