To create a support ticket, follow the next steps.
- Go to support.experttax.com and sign in with your Expert Tax credentials.
- Select Submit a request.
- Choose the type of issue for example Installation error, Compute Error etc.
- Fill all the fields of the request.
- Press Submit.
Note: In order to assist you more efficiently and quickly, we advise to specify in the description, what the program is doing and what the expected result is. Also, identifying which return have the issue, the tax year, schedule, part and line that assistance is needed.
We recommend including the Expert Tax File in the request in order to replicate the situation. To see how to download files from the cloud click here. If you are web version user, please include the URL in the description. To do this, you must copy the link that appears at the top of the page as shown in the image, and then "paste" in the description.